Owner Handbook


Table of Contents


  1. About Paige Management
  2. Owner Responsibilities & Communication
  3. Onboarding Checklist
  4. Management Agreement Overview
  5. Financial Procedures
  6. Maintenance & Repairs
  7. Tenant Placement & Screening
  8. Rent Collection & Disbursement
  9. Owner Portal & Online Resources
  10. Frequently Asked Questions
  11. Contact Information


Welcome to Paige Management!
Thank you for entrusting us with the management of your valuable property. Our mission is to provide you with professional, transparent, and responsive service that maximizes your investment’s potential while minimizing your stress. This handbook is designed to guide you through our management process, clarify expectations, and provide valuable resources. We look forward to a successful partnership.

Sincerely,


The Paige Management Team



1.  About Paige Management

Our Mission:
To deliver exceptional property management services through integrity, communication, and expert care.

Our Team:
Paige Management consists of experienced professionals dedicated to managing your property efficiently and effectively. You can expect timely communication, thorough tenant screening, and proactive maintenance management.


 2. Owner Responsibilities & Communication

What We Need From You:

  • Accurate property information, including keys and access codes
  • Proof of ownership and insurance documentation
  • Timely updates on changes in contact information
  • Prompt approval for major repairs or expenditures
  • Communication:
    We prioritize clear and timely communication. You will receive monthly statements, maintenance updates, and immediate notifications of emergencies. Our team is available via phone, email, and through the Owner Portal.


 3. Onboarding Checklist

  • To start managing your property smoothly, please provide:
  • Signed Management Agreement
  • Completed Owner Information Form
  • Tax information
  • Proof of Ownership and Insurance
  • Property keys and access details
  • Utility and HOA information (if applicable)
  • Initial property inspection scheduling


 4. Management Agreement Overview

  • Our Management Agreement outlines the scope of services, including:
  • Marketing and tenant placement
  • Rent collection and disbursement
  • Maintenance coordination
  • Legal compliance and eviction management
  • Please review the agreement carefully. Fees, terms, and termination policies are detailed within.


 5. Financial Procedures

  • Rent Collection: Rent is collected monthly and disbursed to owners by the 30th of the following month.
  • Owner Statements: Detailed monthly statements are provided via the Owner Portal.
  • Reserve Funds: A minimum reserve may be required to cover maintenance and emergencies.
  • Repair Expenses: Routine repairs are handled within approved budgets; major repairs require owner consent.
  • Year-End Documents: We provide necessary tax documents (e.g., 1099s) annually.


 6. Maintenance & Repairs

  • Routine Maintenance: We coordinate regular upkeep to preserve property value.
  • Emergency Repairs: Immediate action is taken for urgent issues, and owners are notified promptly.
  • Owner Approval: Repairs exceeding the agreed budget require your approval before proceeding.
  • Vendor Management: We work with trusted vendors to ensure quality and cost-effectiveness.


 7. Tenant Placement & Screening

  • Marketing: Properties are advertised on multiple platforms with professional photos and descriptions.
  • Screening: We conduct background, credit, employment, and rental history checks to select qualified tenants.
  • Lease Signing: All leases comply with local laws and include clear terms.
  • Move-In: We document move-in conditions and provide tenants with a handbook outlining their responsibilities.


 8. Rent Collection & Disbursement

  • Due Dates: Rent is due on the 1st of each month, with late fees applied after the 5th.,10th, and 15th.
  • Delinquencies: We manage late payments and initiate legal action if necessary.
  • Disbursement: Rent payments, minus management fees and expenses, are transferred monthly by direct deposit or check.


 9. Owner Portal & Online Resources

Our Owner Portal provides:

  • Access to monthly statements and financial reports
  • Maintenance request tracking
  • Lease documents and communications
  • Secure messaging with your property manager
  • Instructions for portal access will be provided upon onboarding.


 10. Frequently Asked Questions

Q: How long does it take to find a tenant?
A: Depending on market conditions, typically 30–60 days.

Q: What if my property needs repairs before renting?
A: We will provide a detailed assessment and cost estimates for your approval.

Q: How are emergencies handled?
A: Emergency repairs are addressed immediately, and you will be notified as soon as possible.


 11. Contact Information

Office Hours: Tuesday–Friday, 8 AM – 3:30 PM
Phone: 870-424-7888

Email: JudyConrad@PaigeProperties.net

Address: 21 North Star Circle, Mountain Home, Ar. 72653

Emergency Contact: 870-424-7888